Compared to some other economic regions in the world, the Nordic economic zone only has quite a small number of commercial banks operating in the area and just a few of them mainly focus on corporate/business banking. Still there are a number of different options to choose among, to make some kind of objective ranking relevant. We feel that one of the best ways to compare banks is to look at what the customers say about their services.
Since 1989 the EPSI Rating Group and SKI – Svenskt Kvalitetsindex have conducted banking & financial services market research measuring consumer satisfaction in Sweden. This is a great way to compare and assess the banks actual service performance. One of the areas put under the microscope is corporate banking, where banks are ranked 1 to 100 based on business customer satisfaction.
Find Top-ranked business banks 2019 based on country:
Rankings in Sweden 2019
Ordered from highest to lowest rated. Percentage changes from the previous year are shown in parentheses. The average rating for Swedish business banking 2019 is 64.1/100 (0,3%). Länsförsäkringar bank was selected best business bank 2019 by the Swedish customers earning a top score of 69,6 and thus taking over the position from last year’s winner Sparbankerna, which fell from 73,2 to 68. The survey is based on 4,368 interviews with business executives regarding the corporate market.
| Länsförsäkringar bank | 69,6 (-4,4%) |
| Other smaller business banks average | 69,1 (2,2%) |
| Sparbankerna | 68 (-7,1%) |
| Handelsbanken | 66,5 (-1,8%) |
| Average | 64,1 (0,3%) |
| SEB | 63,9 (3,2%) |
| Danske Bank | 61,4 (-7,8%) |
| Nordea – About 200.000 companies as consumers in Sweden. | 58,8 (0,2%) |
| Swedbank | 59,1 (4,4%) |
Sparekassen Kronjylland managed to repeat last year’s success and was once again selected best business bank 2019 by the danish customers earning a top score of 74,8 which is 2,6% result improvement since 2018. However the best consumer business banking in Denmark is one of the smaller banks found in the category “other banks” scoring an average of 75,8. The average rating for Danish corporate banking 2019 is 70,3/100.
| Other smaller business banks average | 75,8 (3,1%) |
| Sparekassen Kronjylland | 74,8 (2,6%) |
| Handelsbanken | 71,9 (0,1%) |
| Jyske Bank | 71,7 (1,3%) |
| Sydbank | 71,1 (-1,1%) |
| Average | 70,3 (0,7%) |
| Danske Bank | 70 (1,7%) |
| Nordea | 63.5 (-2,2%) |
| Nykredit Bank | 63,2 (-5,0%) |
Rankings in Finland 2019
Handelsbanken was selected best business bank 2019 by the Finnish customers earning a top score of 80,0 which is 1,1% result improvement since 2018. The average rating for Finnish corporate banking 2019 is 72,2/100.
| Handelsbanken | 80,0 (1,1%) |
| Säästöpankki | 78,6 (0%) |
| Other smaller business banks average | 76,4 (-3,3%) |
| OP | 76,3 (4,4%) |
| Average | 72,2 (-0,7%) |
| Danske Bank | 66,5 (-6,1%) |
| Nordea | 65,0 (-4,6%) |
Rankings in Norway 2019
Eika Gruppen was selected best business bank 2019 by the Norwegian customers earning a top score of 74,2 which is a 3,1% result improvement since 2018. The average rating for Norwegian corporate banking 2019 is 70,6/100.
| Eika Gruppen | 74,2 (3,1%) |
| Other smaller corporate banks | 74,1 (4,2%) |
| Handelsbanken | 72,9 (2,0%) |
| Danske Bank | 71,3 (0,4%) |
| Sparebanken Sør | 71,2 (-2,7%) |
| Sparebank 1 Gruppen | 71,0 (-1,5%) |
| Average | 70,6 (1%) |
| DNB | 69,9 (1,9%) |
| Sparebanken Vest | 69,9 (3,6%) |
| Nordea | 64,4 (1,3%) |